Service Designer

As a service designer, you will be responsible for guiding government clients through our Design Intelligence™ process, incorporating human-centered methods to solve end to end service and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Responsibilities:

• Facilitate discovery and innovation workshops for a range of government audiences, from senior leaders to front-line implementers, utilizing human-centered methods, tools, and best practices
• Collaborate with clients and stakeholders to co-design workshop agendas and exercises that help achieve strategic and tactical objectives
• Synthesize research, insights, and data to help drive solutions for organizational challenges
• Craft compelling stories and visual models to communicate insights and discoveries that will shape service innovations
• Understand the relevance of and how to articulate: journey maps, service blueprints, personas, ecosystem and experience maps
• Understand how user research should be integrated into developing technology
• Ensure all deliverables across a variety of projects are produced at the highest quality

• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of experience in human centered design, service design, and/or customer experience design
• Thorough knowledge and demonstrated experience applying design thinking methods and tools to solve end to end challenges
• Experience in workshop facilitation and co-creation, including with groups of senior organizational leaders
• Experience working in multi-disciplinary groups including UX and UI designers, technologists, and engineers
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience working in a project-based environment
• Degree or equivalent experience in HCD, HCI, service design, and/or experience design