Service Designer

Our Health team is seeking A Service Designer/Researcher to support our Federal health clients.

This position will rely heavily on a design thinking approach. Design thinking is ahuman-centered design (HCD) approach anchored in understanding customer’s needs, rapid prototyping, and generating creative ideas that will transform the way products, services, and processes are developed.

This individual is responsible for creating satisfying or compelling experiences for users of a digital product. In this role, you will work on a cross-functional team, partnering closely with stakeholders, product managers, business analysts, and software developers. This is a generalist position that includes both user experience design and research aspects. This individual will be a member of the Discovery team, focusing on consumer desirability with feasibility in mind and following a human-centered, hypothesis-driven approach to framing problems and opportunity areas.

Responsibilities

• Collaborate with multidisciplinary product teams and government staff to shape the product direction and strategy at the service design level
• Advance the product teams understanding of users, by identifying target user groups and executing quantitative and qualitative user research
• Drive the research process end-to-end, from identifying scope and areas of exploration, drafting research plans, recruiting users, conducting user interviews, and sharing findings with internal and external collaborators
• Produce design deliverables, such as discovery artifacts, sketches, storyboards, site maps, user flows, wireframes, and prototypes

Qualifications

• Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result
• Experience mapping and driving system-level improvements and products within complex service environments
• Strong written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly across different audiences and varying levels of the organization
• Ability to independently drive multiple concurrent research projects in an agile environment
• Familiarity with the technical considerations involved in research for complex systems
• Experienced in user interviews.
• Demonstrated experience performing design and research from scratch
• Must be able to achieve a position of trust.