Service Designer

Mariner Innovations is seeking a Service Designer to join our IT Professional Services Team. In this role, you will be responsible for:

. Review existing documentation, including prototypes and findings from previous digital identity alpha phases and usability testing results

• Develop presentation materials to support meetings, workshops, etc.
• Keep Jira tasks up to date with progress
• Attend and participate in team meetings and workshops
• Keep project information consolidated, organized and up to date, using Microsoft Teams
• Summary notes and analysis materials

. UX Design

• Create and test clickable prototypes

. Using Adobe XD or an equivalent product that can be imported into Adobe XD

• Update user epics and stories
• Create and rapidly iterate service prototypes

. Using findings from work completed during previous usability test sessions and DI&T-A2i project requirements for accessing immunization records

• Develop a user recruitment and selection approach and plan
• Analyze policies, processes, legislation, and business needs to confirm design limitation(s)
• Revise and create prototypes
• Synthesize the results of usability testing by applying service design analysis methods to identify key insights.
• Support the definition of a MVS by epics and stories and create a clear plan and prioritized list of features to be completed in the Beta Phase
• Participant in bi-weekly Sprint Review/Demos (Show & Tells)
• Lead the design and delivery of service design artifacts, such as workshops, blueprints, journey maps, recommendations and insights reports, roadmaps, etc.
• Technical Solution Assistance
• Observing tests with users and contribute with synthesis of findings and recommendations for improvement/enhancement
• Input and advice on identifying measures of success (KPIs), service support requirements, and options to keep the service up to date
• Input and advice into accessibility and inclusion planning for testing/ building the service

• Experience with citizen-facing Digital Identity projects is desirable
• Experience with Health Services is desirable
• Ability to communicate effectively with multiple stakeholders and partners at all levels, across technical and non-technical teams
• Able to appropriately react and respond to change
• Experience in designing, delivering, and supporting human/user centered services
• Experience in the public sector is preferred
• Experience in leading design workshops and conducting usability testing
• Experience developing service design artifacts, such as blueprints, journey maps, designs, wireframes, and clickable prototypes
• Experience with Adobe XD is highly desirable
• Knowledge of Atlassian Jira, is considered an asset
• Experience in delivering digital services following agile project management methodologies