Senior Service Designer

A Day in the Life

The person in this role will work from the Medtronic facility located in Mounds View, Minnesota. When fully functional in the role, the resource in this position may transition to a hybrid working model, reporting to the office three days per week and working remotely for the remaining days.

We are seeking a creative and strategic Senior Service Designer to join Medtronic’s IT Innovation Lab. As Medtronic continues to evolve as healthcare solutions company, it is imperative that we link advances in technology to highest level needs of our customers, both patients and healthcare providers. Traditional feature-based innovation alone is not enough in the new economy to differentiate our products, self-disrupt, and create new opportunities for Medtronic to continue as the world leader in biomedical engineering.

The Innovation Lab is an internal experience, design, and strategy consulting team at Medtronic. We use methods of empathy building and needs definition along with creative ideation and prototyping/testing practices to deliver the economic value for Medtronic Operating Units (OU) globally.

In this role, you will lead the design and development of innovative, user-centered healthcare services that enhance patient and provider and employee experiences. You will collaborate closely with cross-functional teams, including product designers, engineers, and healthcare professionals, to ideate, prototype, and implement impactful service solutions that align with our mission to improve patient outcomes.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

CAREERS THAT CHANGE LIVES

• Conduct user research to identify pain points, needs, and opportunities in healthcare service delivery.
• Map experiences with real world data
• Design end-to-end service experiences, from concept development to implementation.
• Develop service blueprints, journey maps, and interface prototypes to test and iterate solutions.
• Collaborate with cross-functional teams to integrate services with medical devices and digital health platforms.
• Drive co-creation workshops with internal teams and external stakeholders, including patients, caregivers, clinicians and employees.
• Ensure scalability and sustainability of services while maintaining compliance with medical and regulatory standards

MUST HAVE (Minimum Qualifications)

• Bachelor’s degree
• 4+ years of experience with a bachelor’s degree or 2+ years of experience with an advanced degree

NICE TO HAVE (Preferred Qualifications)

• Strongly Preferred:
  • Bachelor or advanced degree in Service Design, Graphic Design, or other connected discipline
  • 4+ years of experience in service design within healthcare, MedTech, or related industry
  • Ability to craft visual artifacts to communicate services, processes, and user interfaces
  • Highly proficient in the areas of user research, journey mapping, and insight synthesis
  • Expertise designing complex, multi-stakeholder services within a regulated environment
  • Stellar communication, facilitation, and collaboration abilities
• Experience with medical device and/or healthcare service innovation
• Familiarity with digital health technologies and patient-centered care solutions
• User interface design prototyping competencies for app, web, and embedded software

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.