Junior Service Designer

LMI is seeking a Junior Service Designer to support an exciting military health client engagement. This position will join a team of innovators, designers, and technologists to support the design, start-up, and management of an innovation cell for the military health client– an internal process, technology, and workforce accelerator program, where mission-enabling ideas are prototyped, tested, and scaled. As a Junior Service Designer, the selected candidate will assist in the design and implementation of user-centric solutions for the innovation cell’s services and operations.

At LMI, we’re reimagining the path from insight to outcome at the new speed of possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.

LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!

Responsibilities

• Collaborate with multidisciplinary teams to identify user needs and define service improvements.
• Conduct research to uncover pain points and opportunities for innovation in service delivery.
• Develop journey maps, service blueprints, and personas based on research findings.
• Assist in ideation sessions and design workshops with stakeholders.
• Create prototypes and iterate designs based on feedback.
• Document and present findings, processes, and recommendations.
• Support change management and adoption activities related to service improvements.
• Ensure solutions align with user experience best practices and strategic objectives.

Qualifications

Minimum Requirements

• 3-10 years of service design experience.
• Bachelor’s degree in design, human-computer interaction, or a related field.
• Experience with user research and service design tools.
• Strong communication and teamwork skills.
• Familiarity with design tools like Adobe Creative Suite, Figma, and/or Miro.

Preferred Requirements

• Experience working on government or healthcare projects.
• Industry leading certifications in human-centered design and service design methodologies.
• Exposure to Agile or Lean project environments.