Service Designer

The Innovation & Performance Team is offering an impactful Service Designer temporary assignment. You will use your human-centered design skills to lead and build out a special Youth Connector project budgeted for 2025.  This project focuses on evaluating and improving awareness and access to the City’s teen enrichment programs. You will work with youth to design, engage, and promote teen programming offered by the City and our partners.

Your focus will be on:

• Leading the end-to-end project management of Youth Connector
• Leading the research planning and execution as well as performance management design
• Developing a marketing strategy, materials and products using human-centered design
• Conducting process improvements and leading cross-departmental engagements
• Creating proposals for new policies and developing presentations/communications that translate data into easy-to-understand concepts and storytelling

To be successful, you are committed to:

• Race and social justice
• Centering user needs
• Fixing systems that have historically impacted people disparately
• Skillfully moved yourself and others outside comfort zones to embrace new approaches, mindsets, and ideas

To be effective, you have:

• Strong project management and facilitation skills, with experience planning and leading meetings and workshops
• Improved business processes and streamlined systems
• Hands-on experience working with a variety of internal and external partners to develop creative, ambitious solutions to civic challenges
• Strong interpersonal skills and the ability to build strong relationships with peers and diverse partners
• Planned, conducted, and analyzed qualitative research through any/all of the following practices: user experience, human-centered design, interaction design, user research, data visualization, and service design
• Synthesized data gathered through design research to uncover and successfully communicate root cause insights, and have shared and defended an informed point of view using communication and storytelling skills
• Managed research, design, prototyping, development, and testing of products and services simultaneously and effectively, adjusting as needed to competing priorities
• Experience using digital collaboration tools such as MURAL and design tools like Figma or Canva.

We are looking for applicants who demonstrate the skills listed through a combination of their work, education, and life experience as demonstrated in their resume, cover letter, answer to the supplemental question, and at each step of the assessment process.

Thinking you don’t qualify? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in different ways. If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.

This temporary assignment is classified as a Strategic Advisor 2, L17* and is part of a Collective Bargaining Agreement with PROTEC17. The salary range for this classification is $54.60 – $81.93, the target salary for this job is $64.28.

Work Location and Hours: This position offers the flexibility of a hybrid work schedule. Individual schedules will be based on agreement between the employee and management. Because of the nature of this work, there will be frequent off-site meetings. Based on the availability of the meeting participants, these meetings could be in the evening or on weekend days.

We offer a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on our website at:https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

In addition, to completing the application at www.governmentjobs.com/careers/seattle fully, please attach:

• A cover letter expressing your interest in the position and the work you have done which is most closely aligned.
• A PDF of your current resume