Lead Service Designer

Aledade is looking for a passionate and talented Lead Service Designer to envision and design products and services that help transform primary health care in the US to truly patient-centered, proactive, equitable value based care. Our Experience Design & Research (XDR) team is responsible for the design of transformative human centered products, services, and end-to-end experiences for the people we serve in hundreds of independent primary care practices and community health centers across the US. This particular role will serve as the Lead Service Designer for our work on Aledade Care Solutions (ACS), an exciting new business unit within Aledade providing innovative care programs directly to patients as an extension of their primary care physicians’ practices. You’ll work on a wide range of problems that span the provider and patient experiences to deliver a seamless end-to-end care journey. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/from home within the US.

Responsibilities:

• • • Plan, lead, and execute experience design work-streams for key products & services
    • Assess, map, and envision end-to-end experiences, journeys and solutions that blend digital and human touchpoints to support, build upon, and/or transform existing workflows
    • Efficiently & iteratively create & refine service design artifacts (e.g. service blueprints, customer journey maps, personas, etc.) to aid the team’s understanding of the people, props, and processes involved in the delivery of services
    • Create experience design prototypes of varying levels of fidelity to facilitate assessment, learning, and communication
    • Collaborate on, contribute to, and apply insights from experience research
    • Ground design solutions in an understanding of the motivations, needs, and behaviors of diverse target users
    • Collaborate with other Experience Design & Research team leaders and cross functional partners/stakeholders (medical leaders, clinical SMEs, product managers, data scientists, engineers/architects, field support teams, network success teams, etc.) to inform product and service strategies and plans and facilitate human centered, agile design and development
    • Help define and harvest experience design best practices and evolve our XDR playbook

Qualifications:

• • Bachelor’s Degree
  • 6+ years of professional experience in product and service design
  • 2+ years of direct experience in the healthcare industry solving problems and designing data driven applications, solutions, products, and services
  • Experience and skill in designing data-driven discovery, decision support, and workflow applications/products
  • Demonstrated experience and skill in leading, facilitating, & executing complex, iterative design workstreams with stakeholders of varying degrees of familiarity with design
  • Demonstrated ability to effectively collaborate and deliver quality designs working closely with cross functional, agile product development teams
  • Demonstrated expertise in multiple facets of human centered design with deep expertise in two or more critical skills (e.g., experience design, experience strategy, service design, design research, etc.)
  • A deep understanding of all facets of human-centered design including an ability to contribute to experience research and apply research based insights to design
  • Fluency and skill with a variety of design related tools (e.g., Figma, Sketch, Miro, etc.)
  • Understanding of and commitment to inclusive and accessible design
  • Excellent communication, facilitation, consulting, and organizational navigation skills