Service Designer

Are you an experienced designer with a strategic mindset and excellent communication and facilitation skills?

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We?re looking for a like-minded Service Designer with the experience, passion and skills to help us rid the world of crappy design ? one project at a time.

Would you like to…?

• Scope, plan, and work on exciting service design projects
• Define the future customer journeys across channels and touchpoints for some of the world?s leading international brands
• Create real business transformation for our clients and redefine their offerings
• Present to clients, and facilitate and develop workshops and co-creation sessions
• Conduct qualitative research using design research techniques
• Analyze and synthesize field data to identify main insights
• Co-create service solutions with clients, end-users and stakeholders

We would like you to be…

• A skilled service designer with demonstrable years of professional experience
• Proficient in sketching, visualizing, prototyping and testing service solutions in both the early and late stages of development
• Professional in your use of service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.
• Up-to-date on the latest techniques/trends/thinking within your field, and ready to share your knowledge and thoughts with both colleagues and clients
• Someone with a growth mindset, as you’ll need to see challenges as opportunities and help drive a positive culture
• Someone with a ?here to help? attitude, who absolutely, fundamentally believes that we?re better together
• Fluent in English ? other languages are a bonus!