Finance

Service Designer

Full Time

PUMB

The Marketing Department is opening a vacancy for a Service Designer / Customer Experience Design Manager

Qualifications and experience

  • Higher education in economics / banking / management / marketing / sociology / psychology
  • Knowledge and practical experience in using Design Thinking / Service Design, Customer Value Proposition, Customer Journey Map / Service Blueprint
  • Experience in implementing Service Design projects
  • Experience in organizing and facilitating group work, including ideation workshops
  • 1+ years of experience as a service designer
  • 1+ years of experience conducting qualitative research (including UI/UX research, testing app prototypes and idea concepts, user research, in-depth interviews, surveys)
  • Experienced Miro user

It will be an advantage if you have:

  • Experience working with corporate business
  • Experience in product development/marketing/customer experience departments
  • Experience working in teams working in Agile format
  • Experience in conducting quantitative research
  • Experience in conducting training

What awaits you:

  • Close interaction with representatives of the relevant business function regarding the creation and development of products/services
  • In-depth study of customer needs and expectations when interacting with a specific product/service, studying the experience of competitors
  • Conducting user research, testing interface prototypes or concepts, in-depth interviews, etc. independently
  • Organizing quantitative and qualitative surveys on improving customer experience with external resources
  • Development of further recommendations for the development of products and services according to research results, participation in the further implementation of solutions
  • Preparation of reports, presentation of results (conclusions, recommendations).
  • Creation of Customer Journey Map / Service Blueprint and value propositions for products and services
  • Facilitation of cross-functional teams within service design projects.
  • Development of internal competence in Service Design in business functions, participation in projects to increase customer-centricity in the company
Location
Ukraine
Type
Full Time
Industry
Finance
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Job Details

Date Posted
28/03/2025
Status
Active
Location
Ukraine
Industry
Finance
Type
Full Time
Position
Mid level
Job Expiry
May 27, 2025
Salary
unspecified
Apply for this job

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