Service Designer

• Collaborate within agile teams, employing an iterative and flexible approach to facilitate rapid service design delivery.
• Embrace feedback and adapt designs through reflection and responsiveness.
• Create and maintain thorough design documentation throughout the project lifecycle.
• Interpret and understand the needs of both technical and non-technical stakeholders.
• Manage and effectively communicate stakeholder expectations throughout the design process.
• Actively network and collaborate with team members to enhance service design.
• Foster connections that contribute to improved service design outcomes.
• Ensure feedback is effective and contributes to lasting improvements in the service.
• Use initiative to identify and resolve issues within team dynamics.
• Design services that meet user needs, prioritising inclusivity for diverse user groups.
• Document and iterate on designs based on evidence and user feedback.
• Contribute to the development of best practice guidelines in service design.
• Facilitate resolution of disputes by considering all perspectives from peers and stakeholders.
• Communicate design decisions and associated risks clearly, based on evidence.
• Approach prototyping collaboratively, leveraging a variety of methods to ensure effective testing.
• Champion user research that prioritises the needs of all users, including those facing digital barriers.
• Identify and manage project constraints, while critically evaluating their validity and ensuring they align with established standards.

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each.  Find out more about how we assess the Success Profile elements

Essential Experience

• Your experience of service design projects allows you to absorb large amounts of conflicting information. Using it to generate and test designs, making evidence based decisions. Making and recommending decisions while balancing levels of risks, business and user needs allows you to bring people together to form effective teams and projects.
• Your experience of working with user research and other user-centred design practitioners, allows you to make inclusive design decisions that meet the needs of a large range of users.

Technical/Professional Skills
This role is aligned to Service Designer within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations – Service designer – Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

We will assess you against the following technical skills during the selection process:

• Leading Design – (Level: Working)
• Designing for Everyone – (Level: Working)
• Designing Strategically (Level: Working)
• Iterative design – (Level: Working)

Please note that only the first 2 technical skills listed will be tested at application stage: Leading Design and Designing for Everyone. All 4 will be tested at interview/assessment.

Behaviours

• Communicating and influencing (Level 3)
• Changing and improving (Level 3)