Senior Service Designer

You will work on a multidisciplinary team, alongside user researchers, product managers, analysts, innovation and technology experts, developing user centred designs which add value to users, exploring opportunities for improvement and influencing stakeholders through evidence.

You’ll also be part of our active and supportive design community in HMRC and across government.

As a Senior Service Designer you will:

. provide service design leadership and direction for collaborative teams

. develop user-centred service propositions

. enable design-led decision making

. develop an understanding of user needs, policy and organisational intents

. build collaborative relationships with stakeholders across teams and service domains

. map as-is journeys and creating new blueprints (for services and processes across channels

. create sketches, scenarios, diagrams, maps, and prototypes

. work with innovators to design aspirational concepts for future services and processes

. analyse failure within existing services, identifying root causes for that failure and recommending solutions

. use facilitation skills to enable others to see where improvements could be made.

. help to plan, analyse and synthesize user research

. mentor and coaching more junior designers,

. participate in HMRC’s cross-government design and policy communities

Responsibilities

Essential Criteria

. Designing services that meet user needs

. Collaborating with teams and stakeholders to help define the problem that needs to be solved

.Using data and research to influence design thinking e.g. creating diagrams and sketches that clearly communicate user journeys, interactions and other behaviours through services (you will need to show evidence of this as part of your application, including links to your service design portfolio in your personal statement)

. planning and running service design activities, including:
– creating high level project plans for design, planning and running workshops with stakeholders and end-users
– leading the analysis and synthesis of outputs to create user journeys and service flows
– Using a variety of methods for prototyping and iterating products and end-to-end services

. Using design to aid in the development of strategy including the evaluation of strategies and policies to ensure that user needs and business requirements are being met

. Understanding of digital delivery platforms and emerging technologies

. Working collaboratively and effectively with multidisciplinary teams at pace

It’s desirable that you have:

. Understanding of the Government Service Standard and Service Manual

. Understanding of agile approaches and experience of working in agile teams.

. Experience of designing in a policy context

We’ll assess you against these behaviours during the selection process:

• Leadership

We’ll assess you against these technical skills during the selection process:

• Evidence and context-based design
• Strategic thinking
• User focus

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension