Senior Service Designer

As Senior Service Designer, you will be responsible for:

• Leading end-to-end Service Design and customer experience projects from new service propositions to holistic service experiences
• Driving operational excellence and efficiency, delivering suitable design quality whilst balancing value and cost
• Providing design thought leadership to senior business stakeholders, actively drive, and co-create approaches between Design and other business functions
• Leading projects and delivery streams, able to influence and create enabling conditions for success

Requirements 

The successful candidate will ideally have:

• Experience leading and guiding ethnographic and immersive customer research
• Strong experience running and managing service prototypes and experiments from clarifying the hypothesis to set up and measuring results
• Creative and content leadership on high complexity projects and setting the standard of content specialism
• Expertise in human-centred design processes and curiosity to adopt new approaches to product and service development

If you’ve got 2 of the 4 skills we’re looking for, we still want to hear from you!

It would be beneficial if you also had:

• A Bachelor / Master degree or equivalent in a Design Research related discipline
• Thought-leadership on design processes, methodology, culture, technology
• Expertise in Adobe Design Suite (Illustrator, InDesign, etc)
• Demonstrable design advocacy and mentoring skills to provide strategic and tactical design direction
• Entrepreneurial mindset and quick-thinking capabilities
• Interest in the start-up world from FinTech, InsureTech to mobility as a service

Qualified candidates must present an online portfolio that:

• Demonstrates a passion for digital product development and deep customer insights
• Shows experience with diverse content and subject matter, innovation and usability