Senior Service Designer

As a Senior Service Designer, you will work as part of one or more multidisciplinary agile teams with other digital and technical experts to deliver multiple related digital services. You will work out the best way to allow users to interact with services, in terms of both overall flow, designing from front to back, and end to end. You will be responsible for managing and organising design work between yourself and other designers in the team, and adept at switching between being a practitioner and senior design decision maker in a variety of projects.

• As a practitioner, you will work on the end-to-end journey of a service including the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of HM Land Registry. You will be a confident and competent service designer who is able to develop designs based on evidence of user needs and organisational outcomes.

• As a senior decision maker leading the service design work in one or more agile teams, you will understand who is best placed to take on design work, given the team capacity, the type of work required and individual designers’ development needs.

As a senior member of the team you will positively impact design maturity at HMLR, the skills and development of designers, and cost/time savings from well-designed services for both the organisation and customers.

Your main duties will include:

• Manage and contribute to service design work as part of several multidisciplinary agile teams, delivering new and existing related services that meet user needs and HM Land Registry policy objectives
• Manage a backlog of project service design work for designers to work on, make decisions on who does that work and support them through this process
• Analyse and interpret user needs and business objectives in highly complex service areas
• Develop and recommend service design concepts that help re-imagine how services can be delivered end-to-end and identify potential areas of improvement
• Work with counterpart senior user researchers, business analysts and developers to turn concepts into user-centred services
• Support service design related workshops such as problem framing with the team, senior project stakeholders and users
• Presenting and delivering your work, whether this is to senior project stakeholders, within your agile team, and at community critique and feedback sessions
• Develop and manage the service manual area of our design system; co-ordinate the development, quality control and maintenance of service design standards and a service pattern library; ensuring service patterns are consistent, accessible, and easy to use across our digital products and services
• Work with the wider project team to ensure that services meet the digital service standard, co-ordinating and leading in service assessments as necessary to provide service design evidence to support the relevant points
• Collaborate with senior service designers across government to identify and design scalable, cross-government service design patterns and standards
• Grow our service design community within the design community of practice, building skills and developing our people to elevate this function

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

For more information about the role and the essential requirements to apply, please see the attached candidate pack.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Delivering at Pace
• Changing and Improving
• Making Effective Decisions