Senior Service Designer

Main duties of a Senior Service Designer include:

• Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
• Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
• Advise on which service design tools and methods to use.
• Work with user researchers to understand and meet the needs of users across a variety of channels.
• Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service.
• Facilitate co-design with design teams, citizens services users, and other stakeholders.
• Provide support when prototypes are being developed and validate proposed design solutions.
• Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
• Make and guide on design decisions and communicate how decisions have been reached.
• Contribute to DDaT community such as by participating in events and reviewing processes, tools and guidance
• Other duties as required by Live Service to support wider corporate activities.

Here are details of the Competencies required for this role and you will be tested against these competencies if you are invited to attend the interview/assessment: 

•People Management
•Communications and Engagement
•Improving Performance
•Analysis and Use of Evidence
•DDAT Technical Skill Assessment

No specific qualifications required for this post.

A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements – this is accessed through the candidate profile.

In additional please record your Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the essential criteria
below.

1. Experience in a digital service design setting, designing and delivering a wide range of service design activities including: supporting team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.

2. Ability to choose and apply appropriate user-centred design methods (from data gathering, idea & concept generation, working with interaction designers on prototyping) for the different design life cycle phases and situations.
3. Ability to communicate design approaches and insights to stakeholders of all levels of seniority effectively in such a way as to stimulate conversation and collaboration.

4. Knowledge of other user centred design practices (such user research or interaction design) and experience of collaborating with them or other teams for service delivery.