Senior Service Designer

The Role

We’re recruiting for multiple Senior Service Designers here at Justice Digital, to be part of our warm and collaborative teams, in HMPPS, CICA and Platforms & Architecture.

At the Ministry of Justice, we envision a future where we can keep people safe. Our service users are diverse, yet a thread ties them. They are affected by, care for, or are responsible for people who, in turn, are experiencing a vulnerable and distressing period in their lives.

Senior Service Designers at MoJ work on products that matter, with people who value design and create work they are proud to talk about. While designing for the now, they look to the future, immersing themselves in trends and constantly challenging the status quo.

To help picture your life at MoJ Justice Digital please take a look at our blog and our

 Digital and Technology strategy 2025

Key Responsibilities:

Here at the Ministry of Justice, you will:

• Have the opportunity to design services and products for people and staff in prison and probation.

• Bring together research, design, business and technology to shape our services.

• Be part of advancing our approach, helping to grow our design culture, coaching members of the team, and partnering with our stakeholders.

• Challenge mindsets and advocate for change.

• Be a valued member of our thriving and supportive design

Working in a team, you will:

• Analyse user needs and business objectives in highly complex service areas

• Lead on design concepts and service blueprints that help reimagine how we can deliver services end-to-end

• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change

• Lead on design workshops and design sprints with the team, senior stakeholders and users

• Rapidly design and test digital prototypes with service users

• Train, mentor and manage other designers

• Take the lead in growing and advancing our Design Community of Practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Have a firm grounding in user-centred design, from concept to final

• Know how to give direction on which tools, processes or methods to use and bring an agile delivery team along with you.

• Are experienced in designing end-to-end public services and navigating complex policy and operational areas.

• Can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences.

• You know how to manage stakeholder expectations, set direction and navigate difficult

• Create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.

• Are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach

• Know what good public services look like and how to design them in an inclusive, accessible You know how to share best practices and can coach others.

• Are a strong team player who knows how to work with and get the best out of a multidisciplinary delivery team.

Desirable

• You have experience working in government

• You can confidently work with developers and understand security, accessibility, version control and

• You have experience designing at scale and in technical environments Willingness to be assessed against the requirements for BPSS clearance