Service Designer

Are you a service designer looking for an exciting opportunity to transform digital experiences for shoppers and consumers?

The LEGO Group are on a transformation journey to become one of the leading global digital consumer companies. We are looking for Service Designers that can help us deliver pinnacle LEGO brand experiences, seamless Shopper journeys and loyalty that makes consumers true fans of LEGO.

You will make a difference by

• working closely with our user researchers to deeply understand the user’s underlying needs and motivations, and their experience of using our product and services.
• mapping as-is journeys and visualising new omnichannel service blueprints across instore and digital touchpoints that provide practical insight and inform strategic direction across multiple product teams
• helping teams and partners develop their understanding of user-centred design, shifting the approach to think more about end-to-end user journeys across our ecosystem
• getting to grips with the technical complexity behind our user journeys, and spending time with our engineering managers to understand and inform the technical roadmap
• providing leadership and guidance across the design community, promoting service design as a team, coaching and nurturing talent to support their development and progression

This is you

• you’re passionate about designing services that have the user at their heart and focus on solving their problems.
• you’ve designed omnichannel user journeys, and created blueprints that clearly articulate the underlying actors, systems, touchpoints and processes behind those journeys
• you’re accessible to technical and non-technical partners, you can visualise and articulate complex problems, and guide effective decisions towards desired outcomes
• you identify themes and impactful insights that help product teams think about emerging strategy as well as quick-wins that resolve critical moments that break the service or experience
• you’ve worked with agile product teams, and apply an agile approach to all aspects of your work.

Join the global LEGO® team

What’s in it for you? Here are some of what to expect:
• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
• Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.