Service Designer

We are looking for a Service Designer to work as part of our team developing the Cyber Assessment Framework for local government and connected services that support councils to assess and manage their cyber resilience. Support work developing the CAF for local government, using creative and innovative design and mapping approaches to create products that meet user and business needs. You’ll work closely with the User Researcher and Senior Product Manager to identify where the service isn’t working for councils or for the Ministry, and design, test and implement improvements. You’ll also work closely with Policy colleagues to help design and test new interventions to support councils to complete and implement the CAF, and to explore how MHCLG can manage cyber resilience in the longer term.

The role welcomes service designers who are keen to be creative and innovative with experience or an interest in strategic approaches to service design or those who are interested in systems thinking. The role will fit those who like to look at the bigger picture, make connections across services and systems, and those who can tell a story through design.

Find out more about what it’s like to work in a digital, data and technology role at MHCLG  including our culture, ways of working, career progression and staff benefits. You can also read the MHCLG Digital blog to learn about the work we’re doing.

As a Service Designer you’ll:

• work as part of a multi-disciplined team, support work to develop and improve the CAF for local government to ensure the end-to-end journey supports councils to assess and manage their cyber resilience
• support the production of a range of visual products that represent the system, including working with user researchers to produce user journeys, and supporting the creation of process and systems maps, taking a creative approach to ensure products are user friendly
• develop an understanding of the current challenges facing councils to help the team understand where service development can support policy implementation
• work with user researchers to embed insights from user research and other sources of user feedback data into products that can support the team to identify pain points and challenges from a user perspective
• support the creation of products and visualisations that support the development of the service and help prioritise improvements
• collaborate across the design and policy teams to ensure development of the service in line with policy objectives
• implement a user-centred approach, bringing and embedding knowledge of user-centred design to a complex policy landscape
• champion user-centred approaches and help to develop and build capacity of user-centred design across assessing and managing cyber resilience
• be able to access support of, and contribute to, the relevant Community of Practice within the department

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a Service Designer you’ll:

• have experience of working as a service designer in a user-centred design team, project or programme
• have experience of working in complex policy or service environment and applying strategic user-centred approaches to end-to-end design
• have experience of supporting the development of strategic visualisations that can bring clarity to a large, complex and interconnected landscape using creative and innovative designs
• be experienced at using strategic end-to-end products to tell a compelling story which can communicate complex information to non-experts in a way that brings information to life
• be ale to work with others to critically analyse end-to-end journeys to identify pain points and challenges, and using this to help set a strategic direction for the future
• have experience of building and managing relationships with a wide variety of internal and external stakeholders, including the ability to work across organisational boundaries
• demonstrate an understanding and ability to work with complexity, uncertainty and organisational constraints in a political context

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Delivering at Pace