Senior Service Designer

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
• Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
• Support the research and document current and future state services.
• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Take ownership for your own development.
• Collaborate closely with other designers, product owners, and engineers.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you’ll need

• You’ll have a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
• You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
• You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non – technical audiences and will have experience in research and design thinking methods.