Business Service Designer

Are you an experienced Business Service Designer looking to work on some of the biggest, most exciting and sophisticated organisational change portfolios?

This is an exciting time to join the Transformation Directorate within HMRC’s Customer Compliance Group (CCG) as we carry out vital work to make sure HMRC is collecting the money that pays for the UK’s public services and providing targeted financial support.

We help ensure that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats.

The Transformation Directorate within HMRC’s Customer Compliance Group is instrumental in delivering the transformation of multiple aspects of CCG over the next 5 years, towards delivery of the high level CCG Target Operating Model (TOM).

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

This is an opportunity to make a real difference to how HMRC compliance business services run in future.  Our work on delivering new service designs towards our target operating model will not only help make our services more effective and responsive to customers but will also ensure that we keep managing risks and collecting the taxes essential for the future operation of the NHS, Schools, Police and other public services.

To this end you will be a leading source of design expertise, developing wide ranging design blueprints and artefacts across all aspects of the business, developing and maintaining effective relationships and networks with senior leaders and across the wider organisation.

You will have the opportunity to actively develop your own professional experience and expertise, participate in & support the development of design communities within CCG, HMRC and across government, sharing and re-applying skills and knowledge and bringing in good practice.

You will also become a member of the CCG Transformation Extended Leadership Team contributing more widely to corporate leadership challenges.

Responsibilities

• Accountable to the Head of Transformation Design for delivery of personal objectives and day to day activities.
• Support senior leaders to make informed business decisions.
• Designing service solutions to complex business problems.
• Responsible where applicable for mapping service blueprints and related design artefacts through the design lifecycle.
• Responsible for presenting complex information and concepts in a concise and clear way – ‘power user’ of Mural, PowerPoint and/or similar tools.

Essential Criteria

• Demonstrable experience of developing business design artefacts & blueprints within a complex organisational setting.

Desirable Criteria

• Relevant Business Service Design qualification or other related design qualification.
• Comfortable engaging with senior stakeholders and able to deliver credible and coherent presentations to wide-ranging audiences.

We’ll assess you against these technical skills during the selection process:

• Design Thinking
• Develop Service Blueprints