Service Designer

Getir is a tech company. We are writing the book on super-fast delivery and ‘democratizing laziness’ Our journey started in 2015 by simply bringing groceries to your door, via our simple/sophisticated app. All within minutes. Today, Getir brings hot food, and well your weekly groceries.

We see what you need, then we make it! This means bringing together the worlds of technology, supply chain, retail, analytics, marketing, and more. We strive for perfection, even in areas where the rest do not. Considering that we promise thousands of items through the app, it is imperative that all these items be available, at the right condition, to all of our users, all the time.

Is creating a customer journey your thing? Can you create an outstanding ongoing strategy for anticipating and meeting customers’ needs? Apply now to be our Customer Experience Service Designer! The future is here! Want to be a part of it? Join our team!

What We are Looking for:

• Significant experience designing complex service design systems for multiple touchpoints projects.
• Bachelor’s degree from a reputable university, Master degree is a plus.
• Strong background in service design, customer experience, business design or a related design.
• Strong knowledge of user-centered design processes such as Design Thinking methodology and passionate about solving complex Service and UX challenges.
• Strong skills in conducting and synthesizing research, insights and findings.
• Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
• Knowledge of agile approaches and techniques is a plus.
• Ability to communicate effectively with different audiences.
• A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
• Love both strategy, service prototyping and hands-on UX.
• Attention to details and organizational approach.
• Ability to understand the impact of technology on design deliverables.
• Be able to use whiteboard softwares like Miro.
• A problem solver, with ideas that challenge the ordinary.
• Someone with a ‘here to help’ attitude.

What You’ll Do:

• Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, benchmark, UX research…) collaboratively with the team.
• Plan and execute system mapping, customer journeys, scenarios and service specifications.
• Analyze research data identifying pain points to be addressed and generating meaningful insights and behavioral patterns.
• Design the Service Blueprint and prepare it to be presented and delivered to the client.
• Facilitate workshops with heterogeneous groups of clients and stakeholders.
• Define and structure deliverables consistent with project goals.
• Create presentations and service design strategy documentations.
• Manage user research and service design process, drive decisions, track issues, and assist in estimating resources, needs and schedules.
• Collaborate with product managers, designers, UX researchers, and leaders to drive product strategy.