Service Designer

Job Description

In this role, you have the opportunity to

Accelerate service thinking within Philips by delivering meaningful service propositions that impact people’s lives. A Service Designer naturally understand the bigger picture of a solution and how different touchpoints and people interact through the whole service flow. As service designer you are a strong advocate for the user and his experience and understand how service propositions translate into meaningful experiences and viable business models. Within projects you will work closely with both business partners and the multi-disciplinary design team to build a deep understanding of business and user needs, generate innovative and relevant concepts and implement compelling and impactful product service solutions.

You are responsible for

• Analyse required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.

• Create surprising and relevant scenarios/ themes/ concepts that explore potential or articulate a proposition, based on contextual understanding.
• Articulate simplicity across interaction & interface and visualize processes with mastery

• Develop service blueprints, customer journeys that integrate user needs analysis, multiple media touch points and back-end service delivery systems in collaboration with multiple stakeholders

• Support the business to design internal business systems and processes in order to manage and deliver a service.

• Communicate ideas clearly and persuasively at an individual and group level to your direct team members

You are a part of

The Service Design team, a group of  service designers tasked with the development of meaningful healthcare solutions for our customers. The Service Design team is part of global 400+ design community and working on both business as research driven projects.

To succeed in this role, you should have the following skills and experience

• Master degree in Service or Interaction Design
• Up to 1 year relevant service design experience                              •

• You are passionate about healthcare and digital transformation
• You have a positive, upbeat outlook with a team emphasis

• You are hardworking yet flexible, empathetic and creative