Service Designer
Kamer van Koophandel
Together with your stakeholders, you delve into the organization to further develop ideas that emerge from sessions that you organize based on customer journeys. With other designers, you ensure visualization of the possibilities and create support for innovative service concepts. From a clearly defined idea, you map out various solution directions, ranging from abstract concepts to concrete proposals. You then help the organization (Business & IT) make the right choices, both in the short and long term, by working with established criteria. Are the vision and success criteria clear? How do we ensure successful implementation?
As a digital service designer with proven impact, you activate stakeholders and take them along in a convincing story. You do this with the help of low to high fidelity prototypes and other visual resources, such as the service blueprint and the business model canvas. You ensure that every stakeholder feels heard and can identify with the overarching vision. When are you successful? When you – together with the program team – get the ball rolling within the organization, from idea to implementation.
In summary, your core tasks are as follows:
- Sharpening Problems & Concept Development
You know how to reflect the customer journey to a Service Blueprint for a better understanding of the situation. You define problems as sharply as possible and you develop concepts using visualizations and prototypes, low to high fidelity, to create tangibility. - Co-Creation & Stakeholder management
You organize workshops and design thinking sessions together with the Customer Journey experts and other stakeholders to develop ideas and support. You ensure coordination between different teams and colleagues such as Designers, Developers, Product owners and Business stakeholders - Implementation & optimization
A concept only brings value when it is implemented. You support this by ensuring the coherence between Touch points. You keep an eye on measurements so that you can effectively evaluate what works and what doesn’t.
We are looking for an enthusiastic colleague who likes to bring about change and who recognizes himself in the profile below:
- A completed higher professional education/university education;
- Demonstrable multi-year experience in leading and implementing Service Design methodologies & processes in complex organizations;
- Conceptual and analytical skills that you know how to translate into a strategic approach;
- You are customer-oriented and results-oriented. You have highly developed communication skills to act effectively at the intersection of business and IT;
- You are good at leading and involving others in a customer-driven design process, you know how to make an impact and you are good at stimulating and coaching colleagues and increasing the professional knowledge and experience of the entire practice;
- You are strong in organizing and planning, a real team player and you take responsibility.
Job Details
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