CX Service Designer

What are you going to do?

We are looking for a CX Service Designer who is committed to people-oriented innovation in municipal services. You have the ability to work on multiple projects simultaneously, independently lead design processes, organize workshops and effectively guide stakeholders. You will work with an open and entrepreneurial attitude, excellent communication skills and a systematic approach. Humor is highly appreciated!

In addition, has a mix of the following experience:

• a Master’s degree and 4+ years of experience in Service Design or the CX field, preferably experience in implementing recommendations from an internal role;
• experience in analyzing and successfully improving services from a chain perspective, such as customer journey management or other chain-oriented approaches;
• a passion to get an organization moving with a proven ability to identify what the situation requires and what action will have the greatest impact;
• affinity with thinking in business cases and integrating data analysis aimed at achieving measurable results and impact;
• experience with experimental design and the passion to implement improvements in a complex organization in a broader movement to continuously improve.

What do we offer?

3 reasons why this role is for you:

• because you are an expert in CX, service design and/or design thinking, and you like to work on innovation and impact;
• because you want to make a social impact by working together in an ambitious team on important issues, such as energy transition, youth care or services to entrepreneurs;
• because you want the opportunity to grow in a place where courage, ambition and initiative are valued.

You can also count on:

• a 36-hour working week with a salary of up to €5,997 gross per month (scale 11), based on a full (36-hour) working week;
• an individual choice budget (IKB) worth 17.05% on top of your salary, which you can use as you wish, for example for extra leave or salary;
• room to build up compensatory leave;
• various training and development opportunities;
• the space to find your optimal work-life balance: you will be provided with various facilities (including a laptop and telephone) and the opportunity to do your work where it suits you best at that moment;
• and much more. View our other employment conditions.