What does a Service & UX Designer do at Forty?

Working at Forty means working in a varied way. In this case, that means not only that the content of your work differs per type of client or assignment, but also that you wear both the Service Designer hat and the UX Designer hat, depending on (the phase of) your project. We combine interview and journey mapping with wireframing and prototyping. Two rolls in one! Where the two roles overlap a lot is that you are almost always concerned with finding out the needs of the target group. You translate complex information and situations into concrete insights. You then use this to devise, design and test (digital) touchpoints together with customers.

Of course you don’t make beautiful work alone! You work together with Strategists, Visual Designers, Copywriters, Developers, Producers and clients. And that’s not the only thing, because on Forty Friday we all work together on the company. You do this by working in teams on different aspects of the company, such as People (HR), Sales or Marketing. But also by helping to build our own initiatives, such as the Forty Hub.

What are we looking for?

As a Service & UX Designer you were born curious and like to roll up your sleeves. You can deal well with different stakeholders and you like to think in terms of solutions. You also enjoy studying user behavior, for example by interviewing, observing or issuing questionnaires. You don’t shy away from a challenge, but you welcome it. As the process progresses, more frameworks emerge. That’s where your UX skills and eye for detail come in handy. Finally, you believe in what you make and you can convey that well through your presentation skills and clear way of communicating.

Your knowledge

• You have at least 1 year of work experience as a UX and/or Service Designer. Preferably acquired at a digital (or innovation) agency or startup.
• You have completed a relevant education (e.g. Industrial Design, Design for Interaction, Multimedia Design or Digital Design).
• You speak and write Dutch and English fluently.
• You have experience in creating prototypes, wireframes, proof-of-concept documents, user flows, use cases, use scenarios, roadmaps and journeys. You also master various programs to work out your ideas (such as Sketch, Figma and Illustrator).
• You are familiar with the Lean Startup & Design Thinking principles. This allows you to create work that you can experiment with.