Service Designer

As a Service Designer/ Digital Product Designer at Hugeman Consultant, you will play a

crucial role in driving the discovery and development of innovative services that can create HUGE business impact to our customers and partners.

You will collaborate with cross-functional teams to create user-centric services that meet market needs and drive business growth. Your expertise in user research, market analysis, and strategic design will be key to developing services that not only meet but exceed client expectations.

Who should fit with the position:

• Experienced Service Designer, Digital Product Designer, UX Designer with strong business analysis & market research background who can design the end-to-end business service flow.
• Talents who has broad and in-depth knowledge of Business Service Design, Design Thinking and relevance experience in service design, user research, and market analysis.

Key Responsibilities:

1. Discovery Initiatives:

• Lead the discovery phase of service design projects, conducting in-depth user research, market analysis, and stakeholder interviews to uncover insights and opportunities for innovation.
• Identify and analyze user goals, behaviors, pain points, and preferences to inform service design.

2. Strategic Alignment:

• Ensure service design initiatives align with the business development goals and the overarching vision of Hugeman Consultant.
• Collaborate closely with stakeholders, including business development, marketing, and technology teams, to understand market trends and customer needs.

3. Collaborative Engagement:

• Engage with cross-functional teams to gather input and feedback on service design concepts and strategies.
• Foster collaboration between design, business development, and other relevant departments to ensure cohesive service offerings.

4. Creative Ideation:

• Generate creative service design concepts and solutions that address user needs and business objectives.
• Explore new ideas and technologies to inspire innovative approaches to service design.

5. Service Prototyping and Concept Development:

• Develop service prototypes and mockups to visualize design concepts and gather feedback from stakeholders and users.
• Use frameworks such as Lean Canvas or Business Model Canvas to develop and refine service concepts.

6. Solution Briefs and Strategic Roadmap:

• Design high-level solution briefs, including customer journeys and service blueprints, to visualize the service experience.
• Define and articulate a strategic service roadmap that aligns with long-term business objectives.

7. Concept Validation:

• Conduct and oversee concept validation to test and refine service concepts, ensuring they meet user needs and market demand.
• Continuously assess service metrics and user feedback to inform and refine the service concept and strategy for ongoing improvement.

8. Communication and Alignment:

• Communicate service design strategies and concepts effectively to stakeholders at all levels of the organization.
• Ensure that service design initiatives are aligned with business goals and strategic priorities.

9. Emerging Technologies and Trends:

• Stay ahead of the curve by exploring emerging technologies and industry trends to pinpoint opportunities for innovation and maintain a competitive edge.
• Incorporate relevant trends and technologies into service design projects.

Qualifications:

• A Thai nationality with Bachelor’s or Master’s degree in Service Design, Industrial Design, Interaction Design, or a related field.
• Proven experience in service design, user research, and market analysis.
• Familiarity with frameworks such as Lean Canvas and Business Model Canvas might be a plus.
• Strong portfolio demonstrating expertise in service design, including user research, concept development, and prototyping.
• Proficiency in design and prototyping tools such as Figma and Miro.
• Excellent communication, presentation, and storytelling skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment.
• Knowledge of emerging technologies and industry trends.