Service Designer

Job Description

Takeda is on a journey to becoming a design-driven organization. To deliver on our goal to become the world’s most trusted digital biopharmaceutical company, Service Design will play a critical role.

You will work in close partnership with teams across Takeda to use service design and design thinking techniques to improve the clarity of product roadmaps, help teams ideate novel solutions, and introduce new ways of working.

In this role, you will lead the design operations and help plan and facilitate design workshops for a global set of business partners and stakeholders across Takeda. We work across the organization to bring a human-centered design approach to some of Takeda’s most challenging areas.

How you will contribute

• Design Operations, planning and logistics for an internal design capability.
• Collaboration with program leads and internal stakeholders to drive innovation initiatives and projects in an iterative manner.
• Build relationships with our business partners and technologists.
• Workshop and Sprint preparation and facilitation (identifying any research requirements, agenda planning, selecting appropriate methods, readying participants)
• Capturing workshop output and sharing it back to participants and other stakeholders.
• Participate in user research efforts to understand customer needs.
• Train teams in design thinking and human-centered design.
• Manage and oversee the integration, development, and performance of secondees and junior team members within the XD Labs team, ensuring they are aligned with project goals and receive the necessary support and mentorship for their roles.

Skills and Qualifications

• 5+ years experience leading service design efforts using human-centred design techniques.
• Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field.
• Experience planning and facilitating design workshops and sprints.
• Experience working in highly regulated industries, a plus.
• Experience or understanding of Agile environments.

What you’ll do:

• Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.).
• Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences.
• Bias towards action: Engage in portfolio prioritization to help set the strategy for the team.
• Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams.
• Storytelling: Radiate information and celebrate success and failure.
• Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements.