Service Designer

CGI’s Design Studio continues its growth journey and is now looking for you who, just like us, are passionate about human needs in combination with business and technology. We are looking for a new colleague and guiding light for our wonderful team in Gothenburg, which consists of specialists in Service Design, UX & UI and innovation. CGI offers a varied work with exciting assignments for our clients and with secure employment and attractive benefits. At CGI, we believe in the idea that we can achieve further if we enjoy working together and we welcome dissenting views and different types of experiences.

Your future duties and responsibilities:

Here you are offered the opportunity to develop as a consultant both in local customer deliveries and in larger global commitments, but always close to the customer and its operations. Your role can range from working independently with our customers to being part of a delivery team in the Design Studio or together with other profiles within CGI. You will have a stimulating environment where you will have the opportunity to work broadly within the Service Design area with everything from research and concept design to supporting UX designers or decision-makers. You will have an active role in business development for the area and contribute to creating new business.

Your duties include:
• Participate in developing the Design Studio and its methods and working methods
• Drive business development and sales in the area towards existing and potential customers
• Facilitate workshops and coordinate meetings with multidisciplinary teams
• Develop concepts and services with a focus on the customer and user experience
• Present decision-making data such as a description of customer needs, solution proposals and recommendations

Required qualifications to be successful in this role:

To thrive in the role of Service Designer, we are looking for someone who is curious and likes to work broadly within Service Design all the way from research to solution proposals and change work. You have experience from insight work, research, problem formulation, idea generation, leading workshops and are used to alternating between working in a team and independently.

We are looking for someone who:
• Has worked as a Service Designer for at least 5 years designing digital and physical services and flows that balance user needs, business goals and technical conditions.
• Has previous consulting experience.
• Has experience in business development, quotation work and sales to customers
• Has good experience working in digital tools for visualization.
• Has good experience working in digital tools to document customer and user needs.
• Has good experience collaborating with UX designers and developers in teams and projects for the development of digital service experiences.
• Has good experience collaborating with clients and developers of operations, services or business in projects and assignments.

It is an advantage if you:
• Have previous experience in the manufacturing industry.
• Have had a previous role as a leader or with team responsibility.
• Have a good network within the industry in the Gothenburg area and/or southern Sweden.