Service Designer

As a Service Designer or Experience Designer for Kyndryl Vital Spain & Portugal you’ll be a member of a cross-disciplinary team, developing innovative projects and modelling co-creative, human-centred behaviours. You’ll have a guide through the project, providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions. You’ll be an ambassador for human-centred design to co-workers, partners, and customers, building awareness and including them in the journey. You’ll work with your team and Kyndryl Spain & Portugal colleagues to add value to our customer’s experience.

Your team will partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.  We’re in start-up mode so you’ll have a lot of influence over the ways of working both locally and at the global level. You’ll ensure we connect with the other global Kyndryl Vital teams, and contribute case studies, best practices, and other learnings to our global practice.

Required Technical and Professional Expertise

• 3+ years in service design and human-centred design.

• User Journey Mapping, Service Blueprinting.

• Design Thinking, Lean and Agile.

• Get used to UX, UI Design.

• Experiences demonstrating design success with craft, strategic thinking, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts

• Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges’

• Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions

• Business acumen and language to work with customers, define key business objectives and create high-level business cases

• Broad and flexible toolkit for designing co-creation journeys together with the team from exploration to ideation.

• Excellent collaboration and communication skills with clients and internal stakeholders

• Technology and innovation interest and acumen