Service Designer

You are a Service Designer who is confident working in a fast-paced environment and within multi-disciplinary teams. You should be a quick and curious learner who is able to prioritise tasks when working on various projects. You are enthusiastic about building capabilities around Service Design and promoting a human-centred design mind set across the wider team.

You are confident in practicing Design Thinking and have the ability to move from insight discovery to hands-on prototyping simultaneously. You are excited about experimenting in real-life environments, along with an openness to new ways of testing products and services; always with a goal to identify relevant problems and develop innovative solutions that matter to customers.

The interview will focus on a piece of work you have done or your portfolio. We ask you to send us a copy of this prior to your interview for us to review.

About Admiral Pioneer

Admiral Pioneer is a new entity within Admiral Group with the objective of seeding, launching and scaling new businesses in areas of increasing societal importance. We are focusing on three significant domains:

• Mobility
• Future of Work
• Live to 101

These domains are long term growth areas for Admiral. We anchor around meeting customer needs and are focused on experimenting and proving new products, business models and partnerships through a discovery driven approach.

We aren’t an incubator, we are building a dynamic and energizing environment where we will provide all the excitement and freedom of a start-up, with the support and stability of an established organization. We want to recruit passionate business builders who look at the world and see huge opportunities to change it.

Responsibilities 

• Delivering end-to-end Service Design, UX or customer experience projects
• Using your passion to build impactful solutions whilst balancing value and cost
• Working with teams of colleagues, partners and start-ups towards a uniting vision

Requirements 

The successful candidate will ideally have:

• Deep expertise in ethnographic and immersive customer research
• Experience running and managing field experiments from clarifying the hypothesis to set up and measuring results
• Ability to move from insights into prototypes and experiments through preferred digital tools such as Figma, Adobe XD etc.
• Expertise of human-centred design processes and curiosity to adopt new approaches to product and service development
• Strong track record of collaborating with product owners, technical teams and data scientists

If you’ve got 3 of the 5 skills we’re looking for, we still want to hear from you!

It would be beneficial if you also had:

• A Bachelor’s degree or equivalent in a design-related discipline
• Expertise in Adobe Design Suite (Illustrator, InDesign, etc)
• Interested in the startup world from FinTech, InsureTech to mobility as a service

Qualified candidates must present an online portfolio that:

• Demonstrates a passion for digital product development and deep customer insights
• Shows experience with diverse content and subject matter, innovation and usability