Service Designer

Work you’ll do

Taking a user-centric approach, you’ll be responsible for driving Deloitte Digital’s user experience approach on client projects as well as across Deloitte, collaborating with amazing experts across disciplines to innovate and solve some of the most exciting problems for our clients. You will:
•    Lead a single stream of research to help inform business decisions using participatory and iterative design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts.
•    Apply project management skills in scoping, design, planning and implementing service design on projects
•    Lead the analysis and synthesis of data to generate insights to apply to the improvement of the business
•    Support the development and execution of high quality artefacts supporting our insights and recommendations
•    Design and conduct measured experiments to gather feedback on existing or conceptual products, and services.
•    Collaborate with clients to understand the needs of the project, with a focus on providing the most impactful and meaningful solutions
•    Support the alignment of clients around digital adoption, agile, & lean design and innovation delivery
•    Coach more junior members of the Deloitte teams with a focus on crafting a successful and client centric environment that facilitates opportunities to develop for all levels of staff
•    Provide support for on-sell opportunities through existing client engagements.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Analysts across our Firm are expected to:

• Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
• Understand how our daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development.
• Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

Enough about us, let’s talk about you

Overall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

We’re looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You’ll be an ace at what you do, with a passion for digital, keen business instincts and an eye for emerging trends and behaviours.

You must have:
•    2+ years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent
•    Passionate about how design can make a positive impact on how people work together and what they produce for customers
•    Be inquisitive, in pursuit of patterns and paths
•    A storyteller, and a story-seeker
•    A lover of business – the rhythms, passions, and dynamics that make it work. And you understand the power and value of great design in bringing the ideas that fuel business, to life
•    Experience and interests in the use of human-centred design and the current use of technology
•    Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift
•    A believer in collaboration — to prototype thinking, turn inklings into insights and insights into possibilities, and bring stories to life in ways that move people to take action.