Service Designer

Solera
We are Solera, an innovation boutique that seeks to make our clients a better version of themselves, working as a team under the great User Centered Design strategy, managing to transform them into more human, more relevant and more successful companies.
In our day-to-day life we co-create with our clients, main economic groups, unique digital experiences that quickly become Success Stories and touch millions of users.
What is the team member we are looking for like?
- 3 years + experience as a Service Designer, UX Research and/or Product Designer.
- If you have experience in Innovation Areas / Market Research (qualitative focus and experience in solution design) Senior Project Analyst (journeys) / Having carried out quantitative and qualitative analysis / Design or innovation Consultant / CX Customer Experience. Design of products and/or services (physical or digital product) / Leader of Innovation Projects / Labs or Innovation areas.
- Availability to work for 3 months in a hybrid manner in the offices of our Banking client 2 times a week.
What will be your challenges?
- Analyze, collect and interpret information to establish a diagnosis that allows the construction of action plans focused on the client and backstage users.
- Propose and suggest the appropriate tools and methodologies for each project (customer journey maps, blueprints, flowcharts, use cases, concept tests, contingency design, etc.)
- Moderate and facilitate workshops on co-creation of solutions for initiatives with different types of stakeholders.
- Test and validate solution proposals with the client or end user through the most relevant tools and methods.
- Present and communicate findings for decision-making by project sponsors.
Tools
- Figma
- Fruit
- Excel
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