Service Designer

Solera
We are Solera, an innovation boutique that seeks to make our clients a better version of themselves, working as a team under the great User Centered Design strategy, managing to transform them into more human, more relevant and more successful companies.
In our daily work we co-create with our clients, main economic groups, unique digital experiences that quickly become Success Stories and touch millions of users.
What is the rockstar we are looking for?
- 2 to 4 years of experience.
- Knowledge of work methodologies such as: Design Thinking
- Interest in service design with experience using service design methods.
What will be your challenges?
- Analyze, collect and interpret information to establish a diagnosis that allows the construction of action plans focused on the client and backstage users.
- Pose and suggest the appropriate tools and methodologies for each project (customer journey maps, blueprints, flowcharts, use cases, concept tests, contingency design, etc.)
- Mandatory experience in the use of DesignThinking, Service Design and the use of at least 2 other frameworks such as: Customer Experience, JOBs to BE DONE, Business Design, Strategic Design and Behavioral Design.
- Moderate and facilitate workshops on co-creation of solutions for initiatives with different types of stakeholders.
- Test and validate solution proposals with the client or end user through the most relevant tools and methods.
- Present and communicate findings for decision-making by project sponsors.
Tools
- Figma
- Miro/MURAL
- Google Suite
- Excel
What do we offer you?
- Contract in general regime form.
- Opportunity to be a leading innovation team in LATAM.
- Space dedicated to corporate discounts.
- EPS covered at 80% and Life Insurance Law from day one.
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