Insurance
Service Designer
Archived
Full Time

Rimac Insurance and Reinsurance
Job objective
He understands the needs and pains of customers, through his knowledge of behavior and research techniques, and designs the journeys that guarantee a delightful experience in all our products and services.
Features
- Analyze and design experiences that are memorable for customers for each of the products.
- Designs and executes research projects in order to find insights that are the input for the design of products and experiences.
- Master and apply design tools and methodologies such as Customer Journey Mapping, Service Blueprints, Behavioral Design, Design thinking, etc., in order to design the experiences that each tribe requires.
- Develops and creates knowledge about consumer behavior that contributes to the learning of the rest of the COE and the organization.
- Present and share the results with the rest of the organization to ensure that the knowledge generated is socialized.
Requirements
- 2 years of experience as Service Designer, Design Researcher, CX, or similar roles.
- Minimum 1 year of experience in topics related to Human-Centered Design.
- Graduated from Psychology, Communications, Industrial Design, Administration, Marketing.
- Courses in UX, Service Design, CX, or any Human-Centered Design course.
- Knowledge of Consumer Behavior and Research Techniques.
- Knowledge of agile methodologies: Scrum, Agile, Kanban (Desirable).
Location
Lima, Provincia de Lima
Type
Full Time
Industry
Insurance
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