Senior Service Designer

We are looking for a candidate with a commitment to helping public sector organizations become more user-oriented, sustainable and efficient. Do you want to use your expertise and experience to solve important societal missions for clients in the public sector?

The role involves designing new or improving existing ecosystems, services and user experiences for our customers, through a creative approach and design methodology.

As a Senior Service Designer / Senior Service Designer, you are expected to be professionally strong and possess in-depth expertise in service design and related methodological frameworks. You will play an important role in projects and customer deliveries, and must be able to lead, plan and facilitate creative processes and work flexibly across disciplines. You must fulfill the role of mentor for less experienced designers, as well as be able to be a contributor to our global design network. As a senior designer, you must be able to work both independently and together with others in the team to deliver on various project streams, advise and guide our customers and participate in sales processes.

You are good at combining user insights with business understanding to find smart solutions to complex problems and have a very good knowledge of user-centered design processes. You are a storyteller who is able to present solutions in a way that inspires customers and colleagues. You are curious on behalf of the customer and are inspired by immersing yourself in new areas, market trends and what is happening in the design profession.

YOUR PROFILE

Our ideal candidate has the following characteristics:

• 5+ years of professional experience in service design (even if you have held another job title, such as “strategic designer” or “business designer”)
• Experience from a consulting or advisory company and can refer to experience from clients within the public sector in Norway (health, defense, transportation and/or central government)
• Experience with projects such as security design within the Armed Forces would be a plus
• Good experience with and documented ability to think commercially, strategically and creatively
• Competent and experienced with modern platforms, methodologies and visual frameworks within service design
• (e.g. service blueprint, user journeys, user flow, ecosystem map, prototyping tools)
• Have led/been part of multifunctional teams
• Good oral and written communication skills in Norwegian (minimum level B2)
• Master’s degree in design or equivalent education

WHAT WE OFFER

With us, there is room to create your own role and career. Initiative, collaboration and development are key aspects when we describe our work environment. There are endless opportunities to accelerate your career and development. We have a strong focus on the people in the company and want to ensure that our consultants have the best opportunities to perform and develop themselves.

• An attractive workplace in one of the world’s largest consulting companies
• Good career opportunities and focus on competence development, including personal follow-up and career planning, certifications, professional groups and courses
• A company that encourages entrepreneurship and innovation
• Competitive wages and working conditions
• Good pension and insurance plans, including private health insurance
• Good parental leave arrangements
• An open and social environment with many social events and activities
• Competitive benefits and rewards, including subsidized gym memberships, training activities and attractive company apartments (Hemsedal, Hafjell, Sirdal, Trysil and Gaustablikk)
• Workplace in Oslo

And perhaps more importantly than ever, at Capgemini we believe in a workplace where everyone feels valued for who they are. By having diverse teams that represent our community, and by fostering an inclusive culture, we build a place where our people can thrive. We believe that different perspectives can help create a competitive advantage and therefore welcome all applicants – regardless of gender, sexual orientation, religion, age, ethnicity, disability and other dimensions of diversity