Service Designer

Correct information about who owns what is important for several of the Tax Agency’s core tasks. In order to determine the correct tax, uncover tax and excise crime and have effective collection, the Tax Agency needs basic information about who owns, controls or disposes of assets. This is information that other authorities also need in their task production. Today it is a problem that information aboutownership of various assets, such as shares and real estate, are handled differently, and that the information is neither complete, up-to-date nor accessible enough across areas of use and management.The project is in an early phase and is being designed in collaboration between several ministries and agencies (Skatteetaten, Brønnøysundregistrene, Kartverket). The project plans three deliveries next six months:

• Map the current situation and what needs the authorities have for information on ownership of shares and real estate, and look at opportunities for standardization and common features that need to be safeguarded to ensure good coherence across the administrative areas. This will provide a basis for proposing how the authorities should work further to ensure ownership information of good quality.
• Description of the current situation and the Tax Agency’s need for modernization/replacement of the Shareholder Register. This includes carrying out a thorough description of which functions the shareholder register has today. Technical, functional and legal complexity must be identified that must be handled when the solution is to be replaced.
• Description of today’s citation and the Tax Agency’s need for information on ownership relationships, particularly in the work with compliance. This includes, among other things, describing what types of information about ownership relationships the agency needs in order to combat tax and excise crime. It also includes describing needs linked to increasing the agency’s ability to use ownership information effectively in this work.

We want to strengthen the work with a service designer and/or system-oriented designer, especially towards delivery area 1 – The authorities’ need for ownership relationships. It must be expected to be able to contribute to the other areas as well.Task descriptionFirst phase, current tasks can be:

• Map relevant stakeholders (focus on the authorities) and users
• Identify and analyze existing insight work on the need for ownership information
• Support the delivery manager in running processes, and ensure clarifications that the project needs
• Plan and carry out further insight work
• Document, analyze and draw conclusions from the insight work, including a strong contributor in writing the needs analysis
• Plan and conduct workshops
• Map and visualize insights, processes, information and complex relationships (e.g. gigamaps)
• Participate in the work to summarize the current situation, challenges (preferably quantify) and needs
• Present challenges and needs to management in affected agencies and ministries

Later phases (option) can be:

• contribute to work with concept selection investigation and possibly preliminary design
• prepare user journeys and blueprints with today’s challenges
• develop concepts and ideas alone and together with others through involving workshops
• prepare concepts and prototypes of these and test them against real users and stakeholders
• work closely with internal and external stakeholders where your main task is to work actively for the users’ needs
• coordinate work in collaboration with other relevant resources in the team/project

Competence requirements and requirements for personal characteristics:

• Higher relevant education, long relevant experience can replace the requirement for education.
• Experience with planning, implementation and documentation of insight work across user groups and stakeholders
• Experience in writing reports/needs analyses
• Experience in planning and facilitating workshops
• Experience with business development methods, e.g. service design
• Experience in preparing and visualizing content at a superior level
• Very good communication skills both in writing and orally in Norwegian

Benefit with

• Experience in preparing illustrations that communicate well
• Experience from larger information-intensive businesses, preferably public
• Experience with tools such as Microsoft Teams and digital interaction tools such as Miro/Mural or similar
• Experience in preparing prototypes for concepts and testing these with real users and stakeholders

Personal characteristics:

• Self-driven and proactive
• Very good collaborative skills
• Structured and quality conscious
• Good communication skills