Service Designer

The Role 
The Service Designer will be responsible for designing, orchestrating, and improving services to create exceptional user experiences. Pivotal to the success of this role, will be having an in depth understanding of user needs, business goals, and technological possibilities.
In this role, you will have the opportunity to Participate in:

Service Design:
•Design end-to-end service experiences, considering all touchpoints and channels to ensure seamless and
•Effective service delivery.
•Analyze and map out current service processes and identify areas for improvement.
•Create and communicate a clear vision for service experience improvements.
User Research:
•Conduct qualitative and quantitative research to understand user behaviors, needs, and pain points.
•Utilize methods such as interviews, surveys, and usability testing.
Journey Mapping:
•Design and execute comprehensive customer journey maps to understand and improve the customer experience.
•Identify pain points and opportunities for enhancement throughout the service journey.
•Work with cross-functional teams to integrate customer insights into service design.
Prototyping:
•Develop prototypes and service blueprints to test and iterate service concepts and solutions.
•Ensure alignment between customer facing and back end elements.
Stakeholder Collaboration:
•Work with cross-functional teams including UX designers, operations leaders, marketing professionals, and business stakeholders to ensure alignment and integration of service design solutions. Especially critical is working with our parent company, Bentley Systems, to ensure seamless experiences for our joint customers organization.
•Facilitate workshops and training sessions to promote a service-oriented mindset across the organization.
Documentation:
•Document service design processes, methodologies, and outcomes for reference and future projects.
•Monitor and document customer satisfaction and service quality to ensure continuous improvement
To be successful in this role, you should have: 
•Bachelor’s degree in service design, Interaction Design, User Experience Design, or a related field.
•Minimum of 5 years of experience in service design, user experience design, sales operations, or a
related field.
•Experience in a global software company is an asset.
•A technical aptitude: Work in tools like Miro, Jira, Confluence and QlikUp.
•Proven track record in designing and implementing effective service experiences.
•Strong understanding of design thinking, service blueprinting, and customer journey mapping.
•Excellent research and analytical skills, with the ability to translate insights into actionable strategies.
•Proficiency in design and prototyping tools (e.g., Sketch, Adobe XD, Figma) and customer research methodologies.
•Strong communication and presentation skills, with the ability to articulate design concepts and strategies to various stakeholders.