Junior Service/Business Designer

Who we are:

Plenitude Società Benefit (new identity of Eni gas and electricity) controlled by Eni, is present on the market with a business model that combines the production of energy from renewable sources, sale of gas, electricity and energy services to private and business customers with a constantly expanding widespread network of charging points for electric vehicles.

It currently supplies energy to millions of customers in the retail market across Europe, thanks to a large portfolio of GW of renewable capacity in operation. By 2030, to achieve the challenging decarbonisation objectives, the aim is to reach over 15 GW and increase the number of charging points for vehicles.

Plenitude is present in Italy, France, Greece, Slovenia, Spain, Portugal, the United Kingdom, Norway, the United States, Kazakhstan and Australia.

We have energy to change.

Within the Service Design team you will be responsible for:

• Support customer centricity in the team and among stakeholders
• Contribute to following an end to end project in the phases of: Customer Insights analysis, idea generation, concept test and user test analysis, continuous improvement
• Collaborate in the design and facilitation activities of workshops conducted with design thinking methodology for stakeholders and end users
• Collaborate in building customer journeys and service blueprints
• Collaborate to create synergies between people and business opportunities, relating and organizing large quantities of data and information, building personalized logical and informative paths, anticipating the needs of customers and stakeholders
• Storytelling, organizing, structuring and giving value to the information to be communicated to the customer, with the aim of giving coherence and transparency to communication and building a narrative for customer journeys

This is the opportunity for you if you meet these requirements:

• Master’s degree in humanities or STEM
• Maximum 3 years of experience in the field
• Good knowledge of English, French and/or Spanish also welcome
• Availability for national and international mobility