Manager Service Designer

The opportunity
In this role, you will be responsible for growing our Service Design practice. We are looking for someone that has a strong entrepreneurial mindset toward business, while also being able to navigate corporate structures. You have experience leading engagements and growing relationships with existing clients on both local and international level. We believe that a holistic understanding of business, technology, and design is at the center of what we do and are looking for a candidate that has the experience and a mindset that matches these parameters.

Key responsibilities:

• Run multiple full-fledged projects with multiple teams, managing budget and resources
• Demonstrate excellent time-management and multi-tasking capability
• Participate in sales activities (quotes, presentations etc.). Lead client conversations around human-centric business transformation; develop and facilitate workshops and co-creation sessions
• Deliver an exceptional service experience across engagements: develop an account management mindset, understand our clients’ sectors and business agenda and anticipate their needs, proposing preferred solutions and anticipating potential barriers, and follow up on client satisfaction
• Independently lead projects & accounts; research, strategy, service design & UI/ UX design opportunities
• Drive cross-discipline development
• Excel at communication and engagement
• Establish rituals for sharing, learning, and collaborating
• Develop strong collaborative and commercial network with other studios
• Coach team members and colleagues in the best use of SD methodologies and tools to maximize personal impact and minimize costs
• Execute hands-on – current journeys, define future ones across channels/touchpoints, and craft them with high visual quality and communication
• Help turn raw research into insights and identify opportunity spaces into differentiated service experiences
• Maintain open and proactive communication; build credibility based on an understanding of client challenges related to technical matters
• Stay updated on the latest developments/trends/thinking within your field
• Provide constructive feedback tailored to each team member’s style and environment, and help them develop their growth path.

Skills and attributes

• Demonstrated ability to apply the skill to solve complex, multifaceted and/or new problems, and is able to apply their knowledge and skill to customize solutions to specific requirements.
• Find ways to improve coordination of work in progress, and utilization of staff within and across teams, and exercise leadership in a collaborative way
• Enable the development of a positive team environment, balancing individual initiative with team collaboration, and with EY priorities.
• Find ways to improve the balance between personal and professional commitments and develop greater personal well-being for self and team members

Who you’ll be:

• A skilled service designer and design leader with 10+ years of relevant design experience including consulting
• Designer with experience creating multi-modal service experiences
• Outgoing, results-oriented, motivated, and naturally collaborative
• Possess exceptional verbal, written, visual communication, and facilitation skills in English
• Owner of a fantastic portfolio you can share.