Medior UX/Service Designer

About the job and your team

Interested in transforming how people experience services in an organization with global reach? Currently, we’re looking for a junior service designer to join our interdisciplinary Modern Workplace / User Experience team in Székesfehérvár (with option for home office). Our goal is to develop a truly customer-centric culture by embedding service design practices throughout our aluminum business.

You will work on

• Lead inspiring research: conduct user research to uncover insights into user behaviors and needs. Support the UX team through service design frameworks, including interviews, surveys and usability testing
• Collaborate across boundaries: partner with developers, product managers, and stakeholders to create concepts / validate / prototype / test & repeat together – so ensure impactful solutions
• Design for impact: plan & prepare workshops, facilitate them involving stakeholders with various background
• Improve through feedback: analyze user metrics and feedback to inform data-driven decisions, enhancing the service experience over time

Your qualifications and skills

• Experience that stands out: several years in service design or strategic UX, with a portfolio showcasing of at least 2–3 relevant projects
• Cooperation skills: you’ll be working closely with the senior service designer, so you have to be able to think & act & develop together
• Proficiency in tools: expertise with tools like Miro, Dovetail, Figma, or similar design platforms
• Agile savvy: familiarity with agile methodologies and experience collaborating within agile teams
• Relevant education: a qualification in service design, UX design, Design thinking – or a related field is preferred
• Fluency in English: strong communication skills for interacting with stakeholders and documenting solutions