Senior Service Designer

In your role, you’ll be responsible for the end-to-end design perspective of new services and experiences. You will identify and map opportunities for end-users and the client organisation across all touchpoints within both digital and non-digital services, ensuring customer and business value.

• you can lead service design projects and provide engaging strategic consultancy to our clients
• you can design and facilitate workshops with users, customers, and colleagues
• you can map user insights and experiences to help shine a bright light on the challenges and opportunities of our clients
• you can translate research insights into memorable and differentiating user experiences
• you can examine user behaviour and translate these into personas, customer journeys and service blueprints.

We’ll be a great match if:

• you have at least 6+ years of experience from a similar, highly collaborative and adaptive environment
• you’re a confidant and solid client partner. Able to listen, advise and build strong relationships with our clients
• you have a curious mind, that is always up to date with trends and innovation
• you thrive in a creative, multilingual environment with lots of opportunities that is supportive, dynamic and encourages professional growth

We hope you’ll choose us

Because we offer:

• a cool work environment in our brand new office space in Cologne
• a VRS monthly pass to get there
• work from home flexibility
• a truly international work environment with the opportunity to work across teams and cultures
• continual learning and development opportunities
• wonderful colleagues
• more benefits we’re eager to share with you in person