Senior Service Designer (m/w/d)

Position Description:

CGI Next develops digital solutions and business models for corporations, SMEs and startups at its Düsseldorf location with around 200 employees. In addition to the technical implementation of e-commerce, CRM, portal or marketing solutions, we especially want to help our customers in the conception phase of their digital business model or the adjustment of their digital, marketing or sales strategy and contribute our experience to build digital champions. We are therefore looking for reinforcements in the area of ​​digital transformation/digital strategy, here with a focus on the automotive industry and new mobility services. This is where you can really make a difference. You will work on digital consulting projects and contribute your professional expertise to analyze the strengths and weaknesses of our customers’ digital skills and make recommendations for action that make the customer and their (new) business model more successful.

Your future duties and responsibilities:

You can get involved here:

As a senior service designer, you have the opportunity to support our customers with their challenges and design solutions. Your tasks include:

• Implementation of consulting and implementation projects on strategic and operational issues in the area of ​​service design
• Market analysis and monitoring of trends in the area of ​​digital business models
• Analysis of existing company processes with customer and employee relevance
• You use your service design toolsbox for the Development and creation of customer journey and design thinking workshops for the development of new services, processes
• Development of business model canvas, value proposition, concepts, frameworks
• Visualization of the results
• Further development of our consulting offering
• Support in the further development of our service design consulting team

Required qualifications to be successful in this role:

What should you bring with you:

• You ideally have successfully completed, professionally relevant studies and at least 6 years of professional experience in a management consultancy, agency or in relevant roles in a company
• Several years of experience in carrying out customer projects as a service designer or consultant
• Preferably experience in UX / UI topics
• Sound knowledge of service design
• Strong customer orientation
• High communication and motivational skills
• Fluent German and English skills, spoken and written