Service Design Expert & Team Leader

KONE Technology & Innovation (KTI) helps KONE to win with customers and ensures that KONE succeeds in the rapidly changing market place in the future. At the core of KTI are R&D and IT which together form the foundation of KONE innovation in a connected and smart world and intelligent People Flow- solutions.

We are now looking for a Service Design Expert & Team Leader to join our global team in Hyvinkää and Espoo, Finland (with flexible working location and remote working opportunities) to lead and supervise team of 3-10 Service Design professionals, in-house staff and subcontractors/contingent workers as a line manager without budget responsibilities.

Responsibilities

• Short term operational responsibilities and focus on strategy implementation in Tribes, on project level
• Mentoring, coaching and facilitating Service Design work
• Enable efficient work for the team in highest standards in order to reach customer satisfaction
• Responsible for customer co-creation and facilitating it globally
• Being a global Service Design advocate and thought leader both in KONE internally and also externally
• Participate in design competence development and strategy creation

We expect you to have

• M.Sc. or M.A. degree or similar
• Several years of work experience on service design, preferably from different companies
• Previous track record on creating and leading high performing teams
• Experience on managing external suppliers and subcontractors
• Experience on leading and managing service design projects end-to-end
• Proven track record on engaging internal and external stakeholders and building and implementing in-house service design expertise
• Good understanding of design thinking
• Good communication skills and active collaboration skills in English
• Excellent skills in facilitating, mentoring and coaching

We offer

We can offer strong support in your personal growth and global opportunities for future career development at KONE. We believe in inspiring, engaging and developing our people. We also offer a chance to work with products that are used by billions of users daily, products and services that are widely recognized by their quality and innovation and continue developing our offering to the customers further.

For additional information please contact Design Manager Kim Bergman +358 50 5116075 or kim.bergman@kone.com

If you are interested in this position, please send your CV and cover letter via our Careers- site www.kone.com/jobs as soon as possible, latest by April 22nd, 2020.