Service Designer & Researcher

As a Service Designer and Researcher, your mission is to give visibility to the tribe and company about the pain experienced in these processes due to non-compliance with metrics, in order to redefine these through business and product actions.

What you will do:

Understand and document processes:

• Delve deeper into cell processes, investigate decisions, platforms and actions involved.
• Document these processes clearly and in detail for understanding and reference.

Identify and map the pain points of the process actors:

• Conduct research and analysis to identify the problems and pain points faced by the different actors involved in the processes.
• Summarize these pains in short sentences that are understandable to anyone.

Define metrics to evaluate the effectiveness of the process:

• Determine and establish key metrics that allow measuring the effectiveness of the processes.

Present the work clearly:

• Prepare presentations that clearly outline the process investigated, the pain points identified, and the relevant metrics.
• Be able to communicate effectively to both technical and non-technical audiences.

Facilitate business or product discussions:

• Ensure that the generated deliverables are used by the cell for discussions related to process improvement or optimization.
• Provide research-derived insights and solutions to support business or product discussions.

Provide strategic perspective to the company:

• Guide and provide valuable insights into cell processes to influence strategic company discussions.
• Provide recommendations and analysis that help the company make informed decisions about its operations and strategies.

Knowledge transfer:

• Share relevant knowledge, skills and experiences that can help junior role, or colleagues unfamiliar with SD&R processes, to address the problem effectively and develop skills for future similar situations.

For the development of the role you will need

• Service Design and User Experience (UX):  Deep knowledge of the principles and methodologies of user-centered design and service design.
• Ability to develop workflows, user experience maps, prototypes and innovative solutions that improve the user experience.
• User Research and Research Methods:  -Familiarity with a wide range of qualitative and quantitative research methods to understand user needs, behaviors, and emotions.
• Prototyping and testing:  Ability to prototype solutions and conduct user testing to continuously iterate and improve service experiences.
• Design tools and methodologies:  Mastery of design tools such as Adobe XD, Sketch, Figma, among others, and familiarity with methodologies such as Design Thinking or Service Design.
• Project Management Skills:  Measuring timely delivery of projects, meeting deadlines, efficient resource management, and the ability to work collaboratively as a team.

You will live and be part of a cultural experience:

🌍 Ownership: We think and act like owners of Bia. You don’t just do tasks, you take ownership from the first step to the final result. You will see how your contributions shape exceptional products and the customer experience.

💡 Problem-solving mindset: Facing challenges is part of our DNA. We see problems as opportunities and take pride in finding creative solutions.

🌀 Adaptability in Action: Change is a constant in our environment. We look for talents who not only adapt, but also thrive in changing situations. We are flexible, resilient, and able to maintain focus in the midst of uncertainty.

🤝 Team Player A: At Bia we collaborate and grow together. We value those who care about the success of the team as much as their own. By joining us you are assuming a fundamental role in a cohesive team that works in perfect synergy, we support each other to achieve victory.

✨ User-Centric: We recognize that success lies in understanding and meeting the needs of our customers and partners. Customer and partner experience is at the heart of what we do. We seek talent who is committed to creating solutions that not only meet, but exceed expectations, thereby driving lasting and meaningful relationships.