Senior Service Designer

KONE Technology & Innovation is a global organization where KONE LAB is dedicated to discover new differentiated solutions in and around existing KONE business areas together with customers via co-creation projects. In KONE LAB we work in the customer context and invite customers to join the innovation process right from the beginning.

We are now looking for Senior Service Designer to join to the diverse group of professionals in KONE LAB innovation team in Shanghai, China. Team members have wide range of competencies from business, design and various technology areas. We work closely with our partners and sub-contractors to get the top talent needed for the job at hand.

This role is an exciting opportunity to be a part of creating a completely new team and working culture at KONE. You will be in essential role of establishing and strengthening KONE LAB service design practices and methodology. We are looking for a person who has a strong know-how on design thinking, co-creation and with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality service design outcomes.

You will be operating in quick learning cycles via experiments; seeking problems that are worth solving and co-creating solutions that are worth building. You will also have a chance to be part of building new ways of working in KONE globally. Welcome to the team!

We expect you to have

Entrepreneurial mindset, everything is possible mentality Passion for solving problems Empathy towards customers to understand and analyse their jobs-to-be-done Strong understanding about co-creation with customers and end-users Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy Working experience as Service Designer, collaborating with business stakeholders Hands-on understanding of service design methods, tools and processes Willingness to advocate for and develop solutions that are human-centred and create measurable value for the customers Hands-on experience with both quantative and qualitative research methods Strong experience in HCD methods and techniques Ability to experiment concepts through quick and dirty prototyping Traction for storytelling to convince stakeholders with insights Familiarity with Lean start-up and design thinking Passion for innovations to create concepts for the future A proactive and systematic way of working Bachelor’s or Master’s degree in Service Design or relevant field Up to date knowledge on the latest service design methodologies and willingness to learn new skills Willingness to maximise learning by sharing your experience and expertise within the team members Previous experience in working in agile multidisciplinary team Interest in both market and human behavior Willingness to travel Communication skills in Chinese and English, both written and verbal Team player mentality, fearless challenger attitude and ability to work in an ambiguous and dynamic environment

You might have

Background in other profession or discipline, e.g. studies in the field of business Experience in resource planning and project leading Experience in digital services Network in the local start-ups and service design community

We offer

A dynamic internal start-up environment Fun, passionate and highly experienced teammates Possibility to strengthen your skills and learn new things Significant personal impact on the services we’re building

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers