Service Designer

About this opportunity

We’re on the hunt for a creative trailblazer to craft seamless experiences for our customers and champion the art of Service Design across the Group.

If you’re passionate about your craft and love sharing your expertise, this is the place for you! You’ll be advocating for Service Design with product teams, pioneering new ways of working together, and helping to evolve the craft. Let’s push the boundaries and create something amazing together!

It’ll be your role to:

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
• Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
• Support the research and document current and future state services.
• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Take ownership for your own development.
• Collaborate closely with other designers, product owners, and engineers.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you’ll need

• We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
• You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
• You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• Additionally you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non – technical audiences and will have experience in research and design thinking methods.
• You’ll be comfortable with ambiguity and use your initiative to dig into the problem
• You’ll be pragmatic tackling complex problems within ecosystems
• Strong stakeholder management skills