Junior Service Designer

UOL Conteúdo e Serviços is much more than the largest content, services and digital products company in Latin America. It has been innovating and making things happen for 25 years. After all, for those responsible for connecting the first person in Brazil to the internet, it is essential to continue creating content and, more than that, creating connections. The continuous search for innovation is what keeps us moving, and this is only possible because of the people who are part of this universe.

Here, you will find a collaborative, disruptive and constantly learning environment. Do you want to be part of this team? Then check out this opportunity and #ComeToUOL!

At UOL, everyone is welcome, regardless of gender, sexual orientation, ethnicity, culture, religion, disability, etc. The important thing is that you enjoy challenges, work well in a team, experience our culture and our mission to connect every Brazilian man and woman to their universe.

• Support the development and evolution of the product journey.
• Carry out alignments, negotiations and frequent interactions with different areas of the company.
• Analyze metrics and generate hypotheses based on the context of action.
• Contribute to the planning, execution and compilation of usability research and testing to inform design decisions.
• Constantly present the generated materials.
• Develop mappings and design journeys.
• Support the planning and management of dynamics with the team (matrices, Design Sprint, Discovery, etc.).
• Explore and bring market practices and trends to the company.
• Identify and suggest opportunities for improving the team’s operational efficiency – Design Ops.

• Completed or ongoing higher education course in Design or related areas.
• 1 to 3 years of experience in the role or related activities.
• Intermediate English (reading and writing).
• Interpersonal relationship and teamwork skills.
• Good communication: writing, public presentation, argumentation and synthesis.
• Analytical ability to obtain, interpret and provide relevant information.
• Solid knowledge of good practices and usability heuristics.
• Experience in facilitating conversational dynamics and processes.
• Experience with journey mapping.
• Experience in design dynamics and processes (matrices, Design Sprint, Discovery, Design Thinking, etc.).
• Experience with research to validate hypotheses and understand the user profile.
• Knowledge of data analysis and metrics tools (Hotjar, Google Analytics and similar).
• Experience with design tools such as Adobe XD, Figma or similar.
• Knowledge in prototyping and usability testing.

To stand out in this position, it would be nice if you also had:

• Experience with agile methodologies.
• Previous experience with digital products.
• Experience in building and maintaining design systems.
• Knowledge in storytelling and data visualization.
• Ability to develop prototypes and layouts.
• Basics of HTML and CSS.
• Availability for the hybrid model with in-person classes once a week in São Paulo (Faria Lima)