Service Designer

We are looking for a Service Design professional to work in our Digital Experience team at act digital.

We are a Technology and Innovation consulting company located in 6 countries: there are more than 2700 employees in Brazil and more than 3200 worldwide.

Our objective is to promote the transformation of people’s lives through digital initiatives, developing innovative products and services with a user-centered vision and generating value for the business.

We are in a moment of expansion and growth of the Digital Experience area in Brazil and we want to form a team that breathes innovation and acts with passion, seeking to deliver the best experience to our customers with a high level of quality.

If our goal makes sense to you, then become ACT Digital!

About the Challenge

You will be part of the Digital Experience team composed of a multidisciplinary team, promoting the Design culture and delivering value through innovative paths, opportunities and experiences. It will assist in co-creating solutions that deliver value, spreading and encouraging user-centered design.

Your main objective as Service Designer will be to understand the entire ecosystem that involves our customers, identifying the real design problem that needs to be solved.

what do we expect from you

– Planning, conducting and implementing the immersion process

– Ability to analyze and synthesize data / extract insights

– Preparation of journeys, blueprints, personas, service ecosystem, etc.

– Facilitation of dynamics with customers

– Application of product/service creation methodologies and prioritization techniques

– Implementing solutions with the pains and opportunities raised

– Definition and alignment of OKRs with customers

– Documentation of reports and learnings

– Collaboration with multidisciplinary teams

Requirements and Qualifications

– Minimum 1 year experience in the Service Design process

– Proactivity and good communication with the internal team and customers

– Knowledge of the Design Thinking approach

– Knowledge of Agile Methodologies

– Basic knowledge of English for business understanding