Service Designer

We are looking for people to help us fulfill our purpose of “more health for more people” . If you are a proactive professional, flexible to changes and willing to commit to the search for continuous improvement, join us !

For this vacancy, we are looking for a profile to support us in conducting processes of empathy, collaboration and experimentation to improve the journey of Grupo SC customers.

• Apply and monitor research and translate insights into suggestions for improvements to services and products;
• Understand the objectives and challenges of the business areas in the services offered and the needs of users (journey analysis, indicators, behavior);
• Collaborate with the team’s multidisciplinary teams to identify opportunities for improvement and propose solutions through user-centered approaches;
• Plan and facilitate Design dynamics to accelerate the development and prototyping of innovative solutions;
• Develop service and product prototypes that clearly communicate the value proposition and user experience;
• Contribute to the development of innovative solutions, from conception to implementation;
• Promote metrics, continuous data analysis, monitor objectives (KPI’s), business measurements, indicators, user behavior analysis and navigation flows;
• Document processes, methodologies and project results, providing valuable insights to the team and sharing good service design practices;
• Interact with other areas of the company ensuring alignment between teams;
• Lead actions within work groups, interacting and proactively acting on resolutions
• Be the reference for individual contributions in Service Design
• Strengthen the design culture by focusing on the user, sharing ideas and improving processes and our vision.
• Keep up to date with trends and best practices in the service design sector, constantly seeking to improve the quality of the company’s products and services.

• Complete academic training in Design, Service Design, User Experience Design, engineering or related areas;
• Proven experience in creating user-centric service solutions across a portfolio;
• Mastery of facilitation techniques, with experience in conducting Design Sprint dynamics, Lean Inception and discovery workshops;
• Mastery of user research methodologies and Design Thinking techniques;
• Knowledge of project management tools, such as Trello, Slack and Monday
• Understanding of complex systems, capable of instigating and inspiring the team as a whole;
• Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely;
• Ability to work collaboratively as a team, actively seeking feedback and integrating contributions from different areas;
• Results-oriented and ability to manage multiple projects simultaneously, with attention to deadlines and details;
• Ability to deliver executive presentations.
• Proficiency in design tools such as Figma and Miro is desirable