Agency / Consultancy
Service Designer
Full Time
Compass.uol
Responsibilities and assignments
- Map and structure user journeys, identifying pain points and opportunities for service improvement;
- Develop and facilitate co-creation workshops with stakeholders and users, applying methodologies such as Design Thinking and Service Discovery;
- Create and improve processes and service flows, ensuring efficient and user-centered experiences;
- Conduct qualitative and quantitative research to support decisions and identify strategic insights;
- Prototype and test solutions for validation with users and internal teams;
- Collaborate with multidisciplinary teams, including UX/UI Designers, Product Owners, Developers and other areas involved;
- Document and present improvement recommendations for the continuous evolution of services;
- Ensure integration between the different service contact points, promoting consistency and usability;
- Support the implementation of changes and monitor impact metrics to measure the effectiveness of the solutions developed.
Requirements and qualifications
- Experience in analyzing the macro scenario of the segment, understanding consumer behavior and exploring market trends;
- Experience in mapping the customer’s view of the business (CX), actively participating to understand processes from a business perspective;
- Knowledge of Service Discovery, applying the framework to structure the service journey and touchpoints;
- Experience in exploring internal business processes, identifying stakeholders involved and opportunities for improvement;
- Experience in conducting qualitative and quantitative research to support strategic decisions;
- Experience in facilitating workshops and co-creation dynamics using methodologies such as Design Thinking;
- Knowledge in building detailed user journeys, considering pain points and optimization opportunities;
- Experience in prototyping solutions and testing hypotheses with users and internal teams;
- Knowledge of tools such as Figma for creating and validating interfaces and service flows;
- Experience in applying UX and Operational Research principles to ensure usability and efficiency of services;
- Differentiators: Design Thinking; Figma; User Journey; Operational Research; UX/Usability;
- Availability of hybrid work, 2x a week – Neighborhood: Vila Guilherme – São Paulo/SP.
Location
São Paulo, Brazil
Type
Full Time
Industry
Agency / Consultancy
Job Details
Date Posted
04/04/2025
Status
Active
Location
São Paulo, Brazil
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
June 03, 2025
Salary
unspecified
More jobs at Compass.uol
Senior Service Designer
Compass.uol
Brazil
Technology
2 years ago
More jobs in Brazil
Senior Service Designer
Badaró Design & Tech
São Paulo, Brazil
Technology
Junior Service Designer
UOL
São Paulo, Brazil
Software Development
Senior Service Designer
Loft
São Paulo, Brazil
Technology
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
