Technology
Senior Service Designer
Archived
Full Time
Compass.uol
JOB DESCRIPTION
RESPONSIBILITIES AND ASSIGNMENTS
- Plan and conduct discoveries to identify and map user pains and opportunities;
- Carry out the technical/operational management of projects;
- Mapping journeys, understanding the intersections, pains and expectations of users;
- Turn research insights into actionable for service journeys;
- Collaborate in the definition of success indicators;
- Identify gain creators to prioritize initiatives that add more value;
- Have full knowledge about research, tools, applications, conduction, analysis and presentation of results (qualitative and quantitative);
- Conceive the ideal journey for the user, mapping interactions according to the channel, profile and context in which the customer is.
REQUIREMENTS AND QUALIFICATIONS
- Creation and mapping of journeys;
- Personas and empathy map;
- Service Blue Print;
- Communication and presentation of ideas;
- Product overview;
- Agile methodologies;
- Ability to develop qualitative and quantitative research.
- Differentials: Experience with retail, and service design applied to physical stores; Knowledge of success metrics for products; Knowledge in co-creation and agility techniques (Design Thinking, Scrum, Kanban, etc.); Basic knowledge of data analysis.
Location
Brazil
Type
Full Time
Industry
Technology
More jobs at Compass.uol
Service Designer
Compass.uol
São Paulo, Brazil
Agency / Consultancy
5 days ago
More jobs in Brazil
Senior Service Designer
GrupoSC Distribuidora de Medicamentos
São Paulo, Brazil
Transport and mobility
Service Designer
Compass.uol
São Paulo, Brazil
Agency / Consultancy
5 days ago
Senior Service Designer
Badaró Design & Tech
São Paulo, Brazil
Technology
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
